Technical Support
What does my computer need to use the Form Filler?
Your computer needs to meet these minimum requirements:
- Internet browser with 128-bit encryption support
- Adobe Acrobat Reader version 7.0 or higher
- JavaScript enabled in your browser
- Recommended: Either an ink-jet or laser printer
The website displays blank or incomplete forms. What should I do?
Try these steps:
- Clear your browser cache and cookies
- Ensure JavaScript is enabled in your browser
- Try using a different browser (Chrome, Firefox, or Edge)
- Check if you meet the minimum system requirements
- If issues persist, try restarting your computer
Why do I receive an "unknown file type" message when trying to open my form?
This typically occurs when Adobe Reader isn't properly installed. To resolve:
- Verify Adobe Reader is installed on your computer
- If not installed, download the latest version from Adobe's website
- If installed, try removing and reinstalling Adobe Reader
- Ensure your browser is set to open PDF files with Adobe Reader
My form doesn't print properly. How can I fix this?
To ensure proper printing:
- Use the latest version of Adobe Reader
- Set your printer settings to "Actual Size" (not "Fit to Page")
- Ensure you have enough ink/toner
- Try printing as a PDF first, then print the PDF
- Use the print preview to check formatting before printing